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Do You Trust Your Vendors Too Much?
Watching your business requires diligence in all areas, even with your vendors. According to a report from the University of Florida, 5.96% of shrink can be contributed to vendor theft. I had a hard...
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‘Tis the Season for Great Customer Service
A customer’s experience with restaurant employees can make or break their experience. During the busy holiday season, it may be easy to forget how much of an impact your employees can have on your...
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How to Show Your Employees You Appreciate Them
Mark your calendar for a special holiday tomorrow – Employee Appreciation Day! This isn’t just a day of recognition designed only for Corporate America, though. It’s a day set aside to acknowledge...
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Building Your Business with the Better Business Bureau
FYI. ASAP. LOL. We live in a world full of acronyms, but there’s one in particular that small business owners should become better acquainted with: BBB, the Better Business Bureau. Most of us are...
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The 4 Regas Rules for Restaurant Success
What do you get when you combine the nearly inexhaustible drive of a pair of young brothers, numerous awards, and a 95-year history that made a remarkable impact on the restaurant industry in America?...
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How to Open a Restaurant
Ask a successful restauranteur what advice they’d give to someone opening a restaurant, and they’d most likely say the best first step is to seek the insights of other restaurant owners. At the recent...
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Event Marketing for Restaurants Using Merchant Cash Advance
Once you know what a merchant cash advance is, the next question to pop into your head could be, “What can I use a merchant cash advance for?” With so many possibilities, it could seem daunting to make...
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Staffing Restaurants for Success, Part 1: Hiring
One of the most difficult and important things you have to do as a restaurant operator is build and maintain a staff. These are the people into whose hands you entrust your investment, your assets, and...
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Staffing Restaurants for Success, Part 2: Training
As restaurateurs, you know that even if you have the best menu in the world, the finest produce, and the most welcoming décor, none of it matters if you don’t have the right people in place to make it...
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Staffing for Restaurant Success, Part 3: Retention and Rewards
Many businesses — restaurants included —suffer from a perennial churn of new employees. With the industry turnover rate at 66.3 percent as of 2014 and the resulting focus on refilling the ranks, it can...
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Customer Service: It’s a Team Effort
A few weeks ago, I went to a restaurant with a group of friends. It was a busy Saturday night, and there were lots of servers — all dressed in the same black uniform — running around. After a while,...
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How to Train Your Staff on EMV
Big changes are coming to your point-of-sale (POS) process this October as consumers receive EMV-chip credit and debit cards from their banks to replace all magnetic stripe-only cards. And recent...
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The Essential Checklist to Opening a Restaurant
Whether you’re finally fulfilling your lifelong dream or hanging drywall at your fifth location, nothing beats the Boy Scout motto: be prepared. Opening a restaurant is no easy feat and requires a...
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Get Your Shift Together: How Pre-Shift Meetings Benefit Your Restaurant
Sports teams do it. Flight crews do it. Even doctors and nurses do it. That’s right: We’re talking about pre-shift meetings (or, in the parlance of the athletes above, “pep talks”). And if you’re not...
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4 Ways to Increase Restaurant Sales, Part 4: Table Turns
With all the changes to the restaurant industry over the past decade, one thing is still the same: there are only 4 ways to increase restaurant sales. In this four part series, we’ve looked at...
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Attracting Talent: Recruiting New Chefs to Your Restaurant
Finding cooks for your restaurant can be tough. Finding a head chef to lead your restaurant can be even tougher. Having a competent, experienced head chef in charge of your back of the house staff is...
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Over Easy: How All-Day Breakfast Is Changing Restaurants
Mid-October marked the nationwide roll-out of an all-day breakfast menu for McDonald’s franchises, and the industry has been positively buzzing over the move ever since. While some outlets, like Sonic,...
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A Round of Gratitude: 3 Ways Restaurants Can Say Thanks
The end of the year can be a hectic time for any business, but especially for restaurants. Between implementing holiday specials, scheduling your staff around their time off with family, and handling...
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Tip of the Iceberg: The Controversy of No Tipping Restaurants
To some, it’s as American as apple pie, but the controversy surrounding the tradition of tipping at restaurants is heating up across the nation. Believe it or not, the biggest push to eliminate tips...
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The Next Generation: How to Foster Leadership in Millennials
Today, it seems like everyone is up-in-arms in one way or another about millennials. Now that they are the majority of the US workforce, employers are looking at how this new generation of employees...
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